Perwakilan Pelanggan: Bu, silakan isi formulir untuk pendaftaran ulang.
Bu Wanda: Baiklah. (Setelah beberapa saat) Ini dia. Saya telah menyelesaikannya.
Perwakilan Pelanggan: Harap tunggu sebentar, saya akan segera mengaktifkan kartu baru Anda.
Baca Juga: Jawab Soal Materi Bahasa Inggris Kelas XII, Chapter IV Activity 9
11. Why does the customer representative offer help in the opening of the conversation?
A. Mrs. Wanda asks people to help her
B. Offering help is the customer representative's job.
C. The customer r likes helping others.
D. Mrs. Wanda is confused her problems.
E. The customer r sees that Mrs. Wanda is busy.
Answer: B. Offering help is the customer representative's job.