Contoh Dialog 2
Store Attendant: Hi there, how can I help you?
Customer: I would like to return this shirt for a refund.
Store Attendant: What is the problem with the shirt?
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Customer: There is a defect in the stitching on the backside of this shirt, and it is so uncomfortable.
Store Attendant: I'm sorry to hear that, Sir. I will process the refund and will give you a 10% discount for your next purchases.
Customer: Thank you for that. Can you give me cash instead of process on my credit card?
Store Attendant: Sure, Sir. Here is your refund. Thank you very much for your understanding.