Contoh Dialog 1
Store Attendant: Hi there, how can I help you?
Customer: I would like to return this shirt for a refund.
Store Attendant: What is the problem with the shirt?
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Customer: I found that this size doesn't fit me perfectly.
Store Attendant: I'm sorry, Sir, but our store policy can't afford your request for a refund. But instead, you can exchange to the size that you prefer. Is it okay?
Customer: It is okay, then. I want to exchange for the Large size. Thank you.
Store Attendant: Here's your new shirt, Sir. Thank you very much.